This Privacy Policy explains how mb8i collects, uses, stores, and protects the personal information of players and visitors to the mb8i platform. Please read this document carefully alongside our Terms & Conditions.
Privacy at a Glance
Registration details, KYC identity documents, financial transaction records, device and browser data, and gameplay activity logs — only what is necessary to operate your mb8i account and comply with regulatory requirements.
To operate your account, process deposits and withdrawals, verify your identity (KYC), fulfil anti-money laundering obligations, personalise your experience, and provide customer support across all mb8i products.
mb8i does not sell your personal data. We share data only with essential service providers (payment processors, identity verification services), regulatory authorities where legally required, and fraud prevention partners.
All data at rest is encrypted using AES-256. Data in transit is protected by TLS 1.3. Access to player records is restricted to authorised personnel on a need-to-know basis with full audit logging.
You have the right to access, correct, and request deletion of your personal data held by mb8i, subject to regulatory retention obligations. Submit requests to our support team and we will respond within 30 days.
Account data is retained for a minimum of 5 years following account closure to comply with anti-money laundering and financial reporting regulations. Marketing preferences are retained until withdrawn.
mb8i ("we", "us", "our") is the operator of the online gaming platform accessible at mb8i.app. We are committed to protecting the privacy and security of the personal information of our players, registered users, and visitors ("you", "your") in accordance with applicable data protection law.
This Privacy Policy ("Policy") describes what personal data mb8i collects from you when you use our platform, how we use and protect that data, with whom we may share it, how long we retain it, and what rights you have in relation to it. This Policy applies to all mb8i products and services, including the Sportsbook, Casino, Slots lobby, payment services, and customer support channels.
By registering for an mb8i account or continuing to use the platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the mb8i Terms & Conditions, which govern your use of the platform generally.
Data Controller: mb8i is the data controller for the personal information collected through the mb8i.app platform. For all data-related enquiries, contact us at support@mb8i.app.
mb8i collects personal data through several channels, including your account registration form, your use of the platform, communications with our support team, and technical signals from your device and browser. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number and copy, selfie photograph for liveness verification | Registration form; KYC submission |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Registration form; account settings |
| Financial Data | Bank account details, eWallet identifiers (Touch n Go, Boost, GrabPay), deposit and withdrawal transaction records, account balance history | Payment processing; transaction logs |
| Gaming Activity Data | Bet history, game session logs, wagering patterns, bonus usage records, sports betting market selections | Platform activity logs |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, geolocation data (approximate) | Automatic collection; cookies |
| Communications Data | Records of live chat conversations, email correspondence, support ticket history | Customer support interactions |
| Marketing Preferences | Email opt-in status, SMS marketing consent, promotional communication history | Account settings; consent records |
We do not collect sensitive personal data (such as health information, racial or ethnic origin, or political opinions) unless specifically required for responsible gaming assessments and only with your explicit consent.
mb8i uses personal data only for purposes that are lawful, specified, and limited to what is necessary. The primary purposes for which we process your data include:
mb8i relies on the following legal bases for processing personal data, depending on the specific purpose:
5.1 mb8i does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
mb8i may share personal data with third parties only in the following circumstances:
mb8i never discloses your personal data to third parties for advertising targeting purposes without your explicit prior consent.
mb8i may transfer personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, mb8i ensures that appropriate safeguards are in place, including contractual data protection clauses with the recipient, to ensure your data receives a level of protection equivalent to that required under applicable Malaysian data protection law.
By using the mb8i platform, you consent to the transfer of your personal data to servers and processors that may be located outside your home jurisdiction, subject to the safeguards described in this Policy.
mb8i uses cookies and similar tracking technologies on the mb8i.app platform to support site functionality, improve performance, and (where consented) deliver relevant promotional content. The types of cookies used include:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair core platform functionality including the mb8i login process.
mb8i implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key security measures include:
No data transmission over the internet can be guaranteed to be completely secure. While mb8i takes all reasonable precautions, you acknowledge that you transmit data at your own risk. You are responsible for maintaining the security of your mb8i login credentials.
mb8i retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised.
Subject to applicable law and regulatory obligations, you have the following rights in respect of the personal data mb8i holds about you:
To exercise any of these rights, contact mb8i customer support via live chat or email. We will respond within 30 calendar days. We may need to verify your identity before processing a data rights request.
mb8i may send you promotional emails and SMS messages about new offers, bonuses, and platform features. We will only do so where you have given your consent at registration or subsequently opted in via Account Settings.
You may withdraw your marketing consent at any time by updating your preferences in Account Settings, or by contacting mb8i customer support. Withdrawal of marketing consent does not affect your ability to continue using the mb8i platform or receiving service communications (such as deposit confirmations, withdrawal notifications, and account security alerts).
The mb8i platform is strictly for persons aged 21 and above. mb8i does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted in accordance with our account closure procedures, with any funds returned to the original payment source.
If you believe that a person under 21 has registered on the mb8i platform, please contact us immediately at support@mb8i.app.
mb8i reserves the right to update this Privacy Policy at any time. Where a material change is made, we will notify registered players via the registered email address and/or by publishing a prominent notice on the platform at least 7 calendar days before the change takes effect.
We recommend you review this Policy periodically. Continued use of the mb8i platform following the publication of an updated Policy constitutes your acceptance of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data mb8i holds about you, please contact our support team:
mb8i Data Protection Contact
Available via: Live Chat on mb8i.app (24/7)
Email: support@mb8i.app
Response time: within 30 calendar days for data rights requests; within 2 business days for general enquiries.
Questions about how mb8i handles your data? Our support team is available 24/7 via live chat. You can also review our Terms & Conditions or Responsible Gaming policies for a complete picture of how we protect our Malaysian players.